Terms & Conditions

Terms & Conditions

All brand names, product names and titles used on this website are trademarks or trade names of their respective holders.  No permission is given in respect of the use of any of the above and moreover any such use may constitute an infringement of the holders rights.

Returns and Exchanges

Faulty goods will be fully refunded; we will pay the return postage.
Returns accepted and full refund or exchange within 30 days of despatch. The cost of the goods will be refunded, so long as the goods are still in the condition that they left our warehouse in. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.
If you have a problem with the product, please contact us before you return the item, either by phone or email.


If for any reason you are not happy with our service please phone us on 01670 790 468 or email jigsawlady@theasteriskjigsawpuzzles.co.uk

We will deal with all complaints as soon as possible, acknowledging your complaint within 24 hours and keeping you informed of our progress during the complaints procedure.


We endeavour to stock all of the items shown on this website at all times. Where an item is out of stock, this will be indicated within the product description.

We also aim to turn orders around within 48 hours. If this is not to be, then you will receive confirmation from us indicating a delivery time.


You are able to cancel your order within 30 working days. The 30 days will start the day you place your order.

We will fully refund the price of the goods, which you will receive within 30 days of cancellation.

We will not refund the cost of return delivery.